Company Name: Golvexalune
Electronic Mail: golf@golvexalune.com
Corporate Address: Connaught Commercial Building, 185 Wan Chai Rd, Wan Chai, Hong Kong
Welcome to Golvexalune. Please read these Terms and Conditions cautiously before exploring our platform or booking our services. By navigating our website or utilizing any services provided by Golvexalune, you acknowledge that you have read, understood, and agreed to comply with all rules outlined herein.
1. Definitions and Interpretation
In these Terms and Conditions, the following terms apply:
- "Company", "We", "Us", "Our" refers to Golvexalune.
- "Customer", "You", "Your" refers to any individual who accesses our platform, requests an initial consultation, or completes a payment transaction for our services.
- "Services" refers to all structured physical training options provided by the Company, which encompass golf lessons, golf simulation access, analytical club fitting, and professional swing analysis.
- "Platform" refers to the website operated by Golvexalune displaying service descriptions and scheduling workflows.
2. Description of Services
The Company displays explicit operational specifics of its training options on its primary platform. These options include individual and group golf lessons, golf simulation bay usage, club fitting sessions, and comprehensive swing analysis services. All information provided on the platform serves an informational purpose to assist users in selecting their preferred path.
3. Consultation Booking Procedure
Our operational model structure is separated into distinct informational and scheduling stages:
1. Online Evaluation Scheduling: Customers can navigate the platform to review active selections, view program criteria, and register for an initial consultation session.
2. No Preliminary Fees: This electronic interaction does not establish a finalized binding service contract. No administrative fees, setup costs, or transactional charges are initiated or levied during this digital interface. It is strictly a complimentary appointment arrangement.
3. Calendar Selection: During this digital step, the user selects an available calendar date. This chosen date designates the physical appointment timeline at our operational facility.
4. In-Office Formulation and Staff Assignment
To finalize an actual program arrangement, the customer must attend the designated corporate facility located at: Connaught Commercial Building, 185 Wan Chai Rd, Wan Chai, Hong Kong .
- During this meeting, official corporate representatives interact directly with the client to evaluate explicit targets and formulate a tailored training plan structured around individual mechanical objectives.
- A designated trainer will be officially allocated to the client’s file during this layout stage.
- For options separate from core standard lessons (such as repetitive simulation access or standard club fitting paths), specific customized package options will be outlined and reviewed face-to-face.
5. Payment Terms and Booking Finalization
The establishment of an active, binding reservation is dependent upon adherence to strict physical corroboration rules:
CRITICAL PAYMENT POLICY: To secure a formal booking validation, customers are required to pay the entire outstanding program fee in full directly at our operational office. This transaction must be completed in cash only. Digital processing methods, credit instruments, checks, or alternative electronic transfer mechanisms are completely excluded and will not be recognized.
A booking is determined to be complete only when the full cash amount is securely tendered to our office personnel. Upon receipt of payment, the session status transfers to complete, and the client is fully allowed to attend the scheduled training program on the designated execution date.
6. Cancellation, Rescheduling, and Refund Policy
Because resources, training structures, and physical equipment bays must be reserved in advance, all cancellation activities are subject to fixed timeline parameters:
1. Cancellations Prior to 48 Hours: If a customer communicates an official cancellation notice at least 48 hours before the exact hour of the scheduled training session, a complete refund of the paid cash amount will be executed.
2. Cancellations Between 24 and 48 Hours: If a customer initiates a cancellation notice within the window below 48 hours but prior to 24 hours before the session, a standard deduction of 50% of the aggregate paid amount will be assessed. The remaining 50% balance will be returned to the client.
3. Late Notice Restrictions (Under 24 Hours): To secure the partial 50% return, clients must submit an explicit notification regarding their cancellation or inability to attend prior to the 24-hour mark preceding the session. Failure to provide notification before this final 24-hour threshold nullifies eligibility for any fiscal return.
4. No-Show Determinations: If a client fails to arrive at the facility for their active session without delivering a prior notice, the instance will be classified as an immediate cancellation. No refunds will be provided to the customer under any circumstances for a no-show occurrence.
7. Refund Distribution Protocols
Accepted return requests are processed through two specific transactional channels:
- Electronic Bank Transfer: If a bank transfer is chosen, the customer must provide valid account routing details through an official electronic message sent to our primary email infrastructure. These details are requested and recorded only after the cancellation request achieves formal validation.
- In-Person Cash Collection: If physical currency distribution is selected, the customer must personally visit our facility at the corporate address to collect the allocated refund balance directly from our office administration.
8. Data Protection and Privacy Compliance
The Company is dedicated to managing your information securely and responsibly. Our protocols align directly with the statutory obligations of the Personal Data Protection Act (PDPA) of Singapore.
- Collection and Purpose: We collect relevant contact information, identity data, and fiscal transaction details during initial consultation phases, in-person profiling, and during refund execution. This information is utilized solely to build individual training schedules, manage corporate billing accounts, communicate operational adjustments, and execute bank transfers.
- Consent: By scheduling a consultation and providing your details, you grant explicit consent for Golvexalune to utilize this data within the operational context of your training program.
- Data Protection: We employ standard administrative security measures to guard client records against ineligible distribution, access, or alteration. We do not distribute client information to external third-party advertisers.
9. Compliance and Statutory Frameworks
Although our central administrative office is located at the address listed in Hong Kong, the services, customer interactions, platform frameworks, and consumer transactions are structured to comply with the relevant local consumer protection laws and standard trade guidelines of Singapore, where the training services are promoted and target markets are located.
10. Limitation of Liability
Golvexalune coordinates professional, structural exercises intended for physical development. By engaging with our trainers or using our digital simulation systems, you accept the physical risks associated with sports training. The Company will not be held accountable for personal injuries, equipment damage, or personal item losses occurring within the facility, except where such occurrences stem directly from gross negligence by our personnel.
11. Amendments to Terms
The Company maintains the authority to adjust, update, or revise sections of these Terms and Conditions at any point to meet operational changes or evolving consumer laws. Any updates become active immediately when posted to our online platform. Continued scheduling actions or ongoing participation in sessions after modifications are published signifies formal consumer acceptance of the adjusted terms.
12. Contact Information
For questions, cancellation notices, or clarity regarding your data records under the PDPA, please communicate with us using the channels below:
- Company Name: Golvexalune
- Electronic Mail: golf@golvexalune.com
- Office Address: Connaught Commercial Building, 185 Wan Chai Rd, Wan Chai, Hong Kong