Company Name: Golvexalune

Electronic Mail: golf@golvexalune.com

Corporate Address: Connaught Commercial Building, 185 Wan Chai Rd, Wan Chai, Hong Kong

1. Commitment to Privacy

At Golvexalune, we recognize the importance of protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, book an initial consultation, or interact with our staff at our physical office. Our protocols align with the statutory obligations of the Personal Data Protection Act (PDPA) of Singapore to ensure that your data is managed securely and transparently.

2. Information We Collect

We collect information that is necessary to deliver our training services, manage corporate billing accounts, and process cancellation or refund requests. This data is gathered at different stages of your interaction with us:

  • During Online Consultation Booking: When you use our platform to schedule a complimentary evaluation, we collect your name, electronic mail address, phone number, and your preferred appointment date.
  • During In-Office Consultation: When you visit our physical facility to formulate a tailored training plan, we collect details regarding your athletic objectives, physical training preferences, and historical performance data to assign an appropriate trainer.
  • During Payment Finalization: Because we enforce a strict cash transaction framework at our office, we record the physical transaction details, receipt numbers, and payment status linked to your client profile.
  • During Cancellation and Refund Requests: If you submit a validation request for a refund, we collect your email communication. If you select an electronic bank transfer for your return distribution, we collect your bank account names and routing numbers.

3. Purpose of Data Collection and Use

Golvexalune utilizes your personal data solely for specific, defined operational activities, including:

  • Managing and verifying your online consultation appointments.
  • Formulating tailored golf lesson structures, swing analysis profiles, and club fitting documentation.
  • Communicating important schedule changes, updates to physical facility access, or adjustments to our service descriptions.
  • Verifying identity during cancellation requests to prevent fraudulent claims.
  • Executing agreed bank transfers for accepted refund distributions.
  • Fulfilling statutory corporate records and accounting requirements under relevant trade guidelines.

4. Consent and Rights of the Individual

By navigating our platform, scheduling an online appointment, or providing your details during an in-office consultation, you grant explicit consent for Golvexalune to collect and utilize your data within the operational context of your training program.

You maintain the right to withdraw your consent, access your recorded data files, or request corrections to inaccurate records by contacting our data protection coordinator via our primary electronic mail address. Please note that withdrawing consent may limit our ability to provide structured training services or process electronic bank transfers.

5. Data Security and Retention

We employ standard administrative and physical security measures to guard client records against unnecessary distribution, alteration, loss, or access. Digital files containing bank routing information or contact records are stored within secure database infrastructures.

We retain your personal data only for as long as it is required to fulfill the operational training goals, complete necessary refund workflows, or satisfy legal data retention requirements. Once your data is no longer necessary for these functions, it is securely destroyed or permanently anonymized.

6. Third-Party Sharing Restrictions

Golvexalune enforces strict data privacy boundaries. We do not distribute, sell, trade, or lease client information to external third-party advertisers or promotional agencies. Your information is shared only with internal corporate representatives, assigned training staff, or banking institutions directly involved in completing your accepted refund transfers.

7. Policy Adjustments

The Company maintains the authority to update or revise sections of this Privacy Policy at any point to meet operational changes, data tracking updates, or evolving consumer privacy laws. Any modifications become active immediately when published on our online platform. Your continued use of our services after updates are posted signifies formal acceptance of the revised privacy rules.