Company Name: Golvexalune

Electronic Mail: golf@golvexalune.com

Corporate Address: Connaught Commercial Building, 185 Wan Chai Rd, Wan Chai, Hong Kong

1. General Overview of Our Policy

At Golvexalune, we structure our schedules, training bays, simulation equipment, and staff allocations well in advance of scheduled sessions. Because we dedicate physical resources and assign specific trainers to each client profile during the in-office session setup, we enforce a structured timeframe for all session adjustments, cancellations, and return requests. This document outlines the exact timelines, conditions, deductions, and distribution methods governing all fiscal returns. By completing your cash payment transaction at our corporate office, you acknowledge and accept the conditions detailed below.

2. Free Preliminary Bookings and Finalization

Our web platform allows clients to evaluate training options and schedule initial evaluation appointments. This digital interaction is completely free, and no charges are initiated during this stage. No contract is finalized, and no refund rights exist for these online appointments because no funds are collected. A formal, binding reservation is established only when the client visits our physical facility and completes the full transaction in cash. All cancellation and refund provisions outlined herein apply exclusively to these fully settled cash transactions.

3. Timeline Matrix for Session Cancellations

The amount returned to a client following a cancellation request depends entirely on the amount of notice provided before the scheduled training session. We utilize a strict hourly timeline framework to determine eligibility:

  • Notice Provided Prior to the 48-Hour Mark: Clients who communicate an official cancellation request at least 48 hours before the exact hour of their scheduled training session are eligible for a complete return. The company will return all of the collected cash amount with no administration fees deducted.
  • Notice Provided Between 24 and 48 Hours: Clients who communicate an official cancellation notice within the window under 48 hours but before the final 24-hour mark are eligible for a partial return. A standard deduction of 50% of the aggregate paid amount will be retained by the company to cover reserved bay costs and staff assignment allocations. The remaining 50% balance will be returned to the client.
  • Notice Provided Under 24 Hours: To secure a partial 50% return, clients must submit an explicit notification regarding their cancellation or inability to attend before the final 24-hour threshold preceding the session. Failure to provide notification before this 24-hour mark nullifies eligibility for any fiscal return. Any notice received under 24 hours results in a complete forfeiture of the paid amount.

4. No-Show Determinations

If a client fails to arrive at our operational facility for an active session without delivering a prior notice, the instance is classified as an immediate cancellation. Because the simulation bay and the allocated trainer remain reserved for the duration of the scheduled block, no refunds will be provided to the customer under any circumstances for a no-show occurrence.

5. Official Refund Distribution Channels

Accepted return balances are processed through two specific transactional channels, depending on client preference and operational feasibility:

  • Electronic Bank Transfer: If a bank transfer is selected, the customer must provide valid account routing details through an official electronic message sent to our primary email infrastructure. To protect client security, these bank details are requested and recorded only after the cancellation request achieves formal validation from our team.
  • In-Person Cash Collection: If physical currency distribution is selected, the customer must personally visit our facility at our corporate address in Hong Kong. The client must coordinate with our office administration to collect the allocated refund balance directly.

6. Data Management and Protection

All data collected during the cancellation and refund process, including client names, electronic mail records, and bank routing details, is handled in strict compliance with the Personal Data Protection Act (PDPA) of Singapore. This data is utilized solely to verify identities, protect fiscal records, and execute bank transfers. We implement standard administrative security measures to guard these records against ineligible distribution or access.